On Friday evening, Sept. 2, the Avalon Waterways’ Tranquility was struck by a cargo ship ran loose from its mooring just north of Passau, causing significant damage to the engine portion (a non-passenger section) of the ship. No passengers were injured during this situation and all were removed safely from the ship that evening. With help from the River Empress, the cruise line transferred its travelers to Deggendorf. There, they were met by motorcoaches and escorted to two hotels in Regensburg where they were accommodated.
On Sunday morning, Sept. 4, onsite operations team met with travelers to discuss their options: 1) To return home from Munich (a flight Avalon would arrange for them) or 2) to continue on in Europe with a special alternative program (on land) at no additional charge. Avalon reported the vast majority of passengers chose option two.
In addition, all travelers are being compensated with a refund for the majority of their cruise and a voucher for future travel later this year, 2012 or 2013.
After thorough inspection of the ship’s damage, engineers and technical experts have determined the repairs needed are significant enough to force Avalon to cancel the Tranquility’s next two departures (Sept. 11 and Sept. 23). For more information, agents can call (800) 372-1761 or visit avalonwaterways.com.