If your clients have ever attended one of Palace Resorts’ star-studded concerts, then you already know how these events can take a vacation from great to over the top—just ask our Caribbean Editor Ed Wetschler who attended the OMI concert at the all-inclusive Moon Palace Jamaica Grande this February. For those of you who aren’t familiar with the entertainment offerings available to guests at Moon Palace Jamaica Grande and the all-inclusive Moon Palace Golf & Spa Resort in Cancun, Mexico—and how it could seal your next booking—we thought it best to have Frank Corzo, v.p. of U.S. field sales for Palace Resorts, explain what your clients are missing out on.
Melissa Bryant (MB): How does live entertainment enhance guests’ resort experience?
Frank Corzo (FC): Live entertainment isn’t a necessary component to every all-inclusive stay, however, Palace Resorts is in the business of creating unforgettable experiences. Top-tier entertainment isn’t usually associated with an all-inclusive, but we have solidified an enviable reputation within our market and have become synonymous with world-class entertainment after hosting concerts with A-list acts.
Palace Resorts’ motto is Live the Palace Life. The concept represents our ability to ensure that guests have an unmatched experience and the vacation of a lifetime. Today’s travelers expect more than just beautiful beaches and stellar accommodations. Entertainment enhances the guest experience because it allows them to make lasting memories.
MB: What are some of the entertainment offerings available at Moon Palace Golf & Spa Resort and Moon Palace Jamaica Grande?
FC: In 2012, the brand made an effort to position Moon Palace Golf & Spa Resort as Cancun’s entertainment destination. The property consistently hosts world-class and timeless artists to enhance the guest-centric experience. Ensuring the hotel’s position as an entertainment destination, we have nightly entertainment including chef wars, karaoke and comedy shows. The Moon Palace brand is synonymous with entertainment from kitchen to concert.
Moon Palace Golf & Spa Resort has set the stage for leading artists including Shakira, Usher, Ricky Martin, Chicago, Broadway on Ice, The Illusionists, The Beach Boys, Shaggy, Michael Bolton and Toto. The same spirit resonates at our newest property, Moon Palace Jamaica Grande, whether it’s having an incredible DJ at the ultra-chic nightclub Noir or having top-notch artists. This year alone we’ve had “Cheerleader” singer OMI, Mr. Bombastic himself, Shaggy, and reggae-pop super group MAGIC!.
MB: How does Palace Resorts differentiate its entertainment offerings from other all-inclusives in Mexico and the Caribbean?
FC: Throughout 2016, Palace Resorts has worked to take the Moon Palace brand to new heights by further positioning Moon Palace Golf & Spa Resort and Moon Palace Jamaica Grande as the leading hospitality providers of world-class entertainment in Mexico and the Caribbean. We stand above and beyond our competitors due to consistently providing our guests with a diverse mix of top tier entertainment appealing to a wide range of audiences from all walks of life including families, couples, baby boomers and millennials.
When guests stay at a Moon Palace property they can expect extraordinary experiences. Beyond the possibility of seeing remarkable performers live in concert, both Moon Palace Golf & Spa Resort and Moon Palace Jamaica Grande offer guests exciting amenities and attractions including FlowRider Double wave simulators, Noir nightclubs, specialty programming for young guests, non-motorized water sports and so much more.
MB: What performers/groups are on Palace Resorts’ entertainment line-up for the remainder of 2016?
FC: Moon Palace Golf & Spa Resort is hosting rock band The Cranberries later this summer on Friday, Aug. 26 and Saturday, Aug. 27. Later in the year, the AAA four-diamond property will host performances by two unforgettable icons—Grammy-winning funk group Kool & The Gang and legendary “I Will Survive” singer Gloria Gaynor on Nov. 18 and 19, 2016. The following month for the holiday season, Moon Palace Arena will transform into a visual spectacle when Cirque Eloize embarks on a limited engagement residency from Dec. 22, 2016 through Jan. 3, 2017.
Palace Resorts will be announcing additional performers and entertainment offerings throughout the year. Stay tuned for some exciting news.
MB: Are these performances included in the resort’s all-inclusive rates, or is there an additional fee to attend them?
FC: Guests are privy to a number of entertainment offerings as part of the all-inclusive concept. No one else in the all-inclusive segment is offering the level of entertainment that Palace Resorts provides guests. Guests who book a stay of five nights or more receive the most valuable vacation promotion on record, a $1,500 resort credit, which can be used on spa and beauty salon treatments, romantic dinners, offsite excursions and tours, plus much more. Guests staying at Moon Palace Jamaica Grande and Moon Palace Golf & Spa Resort guests can use their resort credits for tickets to our star-studded concerts.
MB: How can agents use Palace Resorts’ entertainment offerings to close a sale?
FC: When selling Palace Resorts, travel agents know they are dealing with a high-quality, comprehensive product their clients will appreciate. Palace Resorts offers more and better amenities than any other brand, and a well-rounded vacation experience of equal parts superior service, high quality food and beverage, luxurious relaxation and all-star entertainment. The brand understands and appreciates the agents’ business and bottom line. Our entertainment offering further transcends convention and puts Palace Resorts on the map.
The Palace Resorts team emphasizes value for the agent community and understands that the brand’s continued success is due in large part to the efforts of travel agents. As a leader in enhancing resort/travel agent relations, the Palace Resorts PRO program is a key resource in the increasingly competitive leisure and business travel markets. The PRO program develops agents to become specialists in the brand, while also gaining numerous sales incentives.
For more information, visit palaceproagents.com.