No matter where they stay, however, families can count on a smooth, hassle-free check-in process. Upon arrival to Grand Cayman, they can take a taxi or their rental car to the Cayman Villas office, which sits just 100 yards from the airport. (Cumber strongly suggests clients rent a car during their stay to maximize their sightseeing abilities.) There, they’ll pick up their keys and given any necessary instructions and directions to their villa. Should any problems arise, the Cayman Villas office is on call, as well as a property manager for each villa who’s never more than a few minutes away. “We make sure to give [families] a call the next morning, making sure they know where they are, that everything’s fine, that they don’t need any help.”
Inside each villa, clients will find a large folder of information, similar to what you’d find in a hotel room, “telling them where to go and what to do,” Cumber describes. “Except these have even more information than what you’d find in a hotel room. We tell them where to go to church, nearby attractions, where to go fishing, activities on the island, especially the ones near them.… Customer service is high on our agenda,” she continues. “We want them to have a good experience so they’ll go back to that travel agent and make a repeat booking with us next year.”
Want to see these villas for yourself? The Cayman Islands is offering free airfare for travel agents (and $99 airfare for a companion) on all Cayman Airways flights—an offer exclusively for travel agents. Between villa inspections, agents can check out the Queen Elizabeth II Botanic Park, the historic site of Pedro St. James, or dive with Dive Tech and Ocean Frontiers, all of which are also offering discounts to the agent community. Visit caymanislands.ky/travelagent offers for a full list of savings for agents.
villa-style resorts Villa-style vacations are perfect for families on a budget, but if your clients want the best of both worlds—spacious, multi-room accommodations with kitchens as well as large swimming pools, spas, and more—book a high-end room at these resorts.
The Ritz-Carlton, Grand Cayman offers residential suites up to 1,858 sq. ft., complete with spacious living areas, private terraces, washer/dryers and full kitchens with granite countertops. Junior suites can be joined to the master to create up to three bedrooms in one layout. Plus, some of the Caribbean’s best amenities wait right outside their doors, including the Ambassadors of the Environment kids’ program that lets children of all ages explore sea life, and the ultra-luxe Silver Rain, a La Prairie Spa. Call for rates.
Cotton Tree calls its accommodations “cottages,” but don’t be fooled by their quaint names. These 2-bedroom villas come with gourmet kitchens and spa-like bathrooms with jacuzzi tubs. The resort’s location at the northern end of West Bay is as serene as it gets, while still remaining only a short drive to Seven Mile Beach, and onsite amenities include a shared freshwater swimming pool, open-air spa pavilions, and of course, plenty of privacy—the boutique property comprises only four villas. Rates start at $520 per cottage per night.