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Universal Orlando Resort has launched its first-ever customer service team dedicated exclusively to travel agents.
Universal Orlando Resort has launched its first-ever customer service team dedicated exclusively to travel agents.

Universal Orlando Resort has launched its first-ever customer service team dedicated exclusively to travel agents. This team will provide travel agents with all-new resources such as a dedicated call center team, a responsive text message service and a live online chat feature.

Below are some of the communication options that have been added to the existing tools available to travel agents:

Call Center Team for Travel Agents: This team is dedicated to assisting travel agent partners with bookings and questions about products at Universal Orlando. This team will ensure that agents receive answers to their questions promptly in order to meet the needs of their clients before, during and after their vacation. Travel agents can contact the team by calling (800) 224-3838.

Live Online Chat for Travel Agents: The most instant communication method for travel agents is the ability to access a representative via a mobile-friendly chat feature on vaxvacationaccess.com, Universal Orlando’s travel agent vacation package booking website. Agents can chat in real-time with a representative as they navigate the booking engine. Representatives are available to answer any questions, discuss pricing, offer suggestions on vacation package options, and more.

Text Message Service for Travel Agents: Another communication capability now available to travel agents is the ability to text a representative once payment of their client’s vacation package has been processed. The text service is an ideal method for both simple and last-minute questions to be answered in a timely fashion. When final payment is applied, travel agents will receive a code enabling the text message service.

For more information, visit universaltravelagents.com.