Worldwide Traveler, which was founded 10 months ago and is the newest tour operator to establish itself under the Flight Centre umbrella, offers a wide range of long-haul products from the U.S., with destinations in nearly every corner of the globe including the South Pacifi c, Indian Ocean, Australia, Asia, Central and South America, Europe and the Middle East. That’s quite a list for a company less than a year old.
And due to a new partnership, Flight Centre now also operates GOGO Worldwide Vacations, known, for the past 60 years, for its Caribbean, Mexico, U.S. and Canada destinations. That partnership, in turn, links the Worldwide Traveler brand directly to GOGO, giving the new company a great impulse. “With the Flight Centre partnership, and the ability to offer long-haul destinations directly in our system, we decided it would be best to welcome a new brand into our portfolio so that the proper focus in both our staff training and marketing could occur,” says Pam Sytsma, brand leader for Worldwide Traveler and area leader for GOGO Worldwide Vacations.
“Developing Worldwide Traveler has allowed us to deliver the best customer service to you, the travel agent, and create customized marketing pieces to help you close the sale on these often complicated bookings. Our sales consultants have a tremendous amount of knowledge to share with you, and they’re happy to share it. There is nothing easy about booking a 12-day tour through Asia as an FIT, but here at Worldwide Traveler, that’s what we enjoy doing.”
While it’s true that the company has only been operational since last July, Sytsma insists that they bring more to the table than the typical start-up. “It’s important to know that while selling this product may seem fairly new to us, our parent company—Flight Centre—has been selling it for over 30 years,” Sytsma says. “Our training—and even some of our staff—come directly from them and our hotel partners.”
Due to that association with Flight Centre and the access to its large portfolio of hotel partnerships worldwide, Worldwide Traveler holds a valuable position. “Our relationship under the Flight Centre brand has enabled us to book directly in our system and work with more hotels than almost all our competitors,” Sytsma told us. “Whether you are looking for a fully customized FIT package, or want to take a group tour you’ve found somewhere else and turn it into an FIT, we can do it all.” While all vacations offered through Worldwide Traveler promise topof- the-line hotels and resorts in super-desirable destinations, there are a handful of options that offer exclusive amenities far surpassing the company’s otherwise high standards.
“My Time experiences are a unique option that invites Worldwide Traveler clients to enjoy their vacation more than ever before,” Sytsma tells us. “From the moment our clients touch down in their vacation destination, they’ll receive superior service and exclusive treatment that no one else can access. They’ll be treated to special touches, extra amenities and unique recognitions reserved exclusively for Worldwide Traveler customers, all at no extra cost.” These amenities include the likes of dedicated check-in and check-out areas, complimentary room upgrades based upon availability, a welcome drink, welcome gift in their room, resort/spa credits, priority status at restaurants, and late checkout. Currently, destinations that offer My Time experiences include Fiji, Bali and Vanuatu, with Thailand, Australia, and Indian Ocean experiences soon to follow.