Delta Air Lines

Delta Air Lines Deepens Ties to Latin America

written by | Posted on January 25th, 2012

This article originally appeared in Delta Air Lines’ 2012 Caribbean, Mexico and Latin America Travel Guide. It has been extracted from its original format. To read the full travel guide, visit the digital edition.

Delta Air Lines has grown its presence in Latin America by more than 40 percent since 2005. And, with nine strategic hubs, including New York-JFK, Atlanta and Detroit that connect Latin America with the rest of the world, Delta is poised to become the best U.S. carrier in the region.

Today, Delta operates more than 1,000 weekly flights to 52 destinations in 32 countries. Included in that growth are eight new destinations and 20 new city pairs that have been added within the past five years alone.

As further proof of Delta’s strong commitment to the region, in March Delta will add new frequencies from New York-JFK to Santo Domingo and Santiago, Dominican Republic; and San Juan, Puerto Rico. Delta also is launching new nonstop service between New York-LaGuardia and Nassau, Bahamas. The new and expanded Caribbean routes will serve significant local demand for flights to those markets.

Recently expanded service to Latin destinations also include daily flights to all of Central America; daily nonstop service between Brasilia (the capital of Brazil) and Atlanta, and daily nonstop service between Detroit and Säo Paulo.

“Delta’s expanded service, product and partnerships prove that we are committed to the Latin America markets,” said Nicolas Ferri, Delta’s vice president for Latin America and the Caribbean. “We’re now better positioned than ever before to meet our goal of becoming the best U.S. carrier in Latin America.”

Modern airport facilities

Delta’s growth strategy for the region is part of a $2 billion investment the company is making to improve its services, products, airport facilities and technology—all with one goal in mind: enhance the overall customer experience in the air and on the ground. The crown jewel of that investment is a $1.2 billion expansion at New York-JFK Terminal 4. The project will create the most modern terminal at John F. Kennedy Airport, which will add nine new international gates for a total of 16 when construction is completed in 2013.

Delta’s largest hub at Hartsfield-Jackson Atlanta International Airport is also getting a new international terminal slated to open this spring. With nearly 1,000 peak-day departures to 216 destinations worldwide, Atlanta is the world’s busiest hub. Delta operates nonstop service from Atlanta to 66 international destinations in 43 countries in Europe, Asia, Latin America, the Middle East and Africa.

Exotic destinations

No matter where your final destination may be, Delta understands that today’s travelers are searching for the best airline experience, and they want access to the world’s most important and exotic places—destinations such as Rio de Janeiro, Buenos Aires, and Sao Paulo; the beaches of Mexico; the ancient Mayan or Inca routes, and the Galapagos Islands. With an industry-leading global network, Delta and the Delta Connection carriers offer service to all of these destinations and, together with its SkyTeam members, can connect you anywhere you want to go in the world. In fact, Delta flies to 341 destinations in 61 countries on six continents. Not to mention that it is the leading U.S. carrier to Africa, with service to six African cities in five countries.

Making travel easier

Delta is investing significantly in technology and leading the industry when it comes to putting convenience at your fingertips. The Fly Delta app is a big hit among customers and is available on iPhone, BlackBerry, Android and Windows phones. It lets you check in and view your flight status, review your SkyMiles account balance, access your boarding pass, view your upcoming flight schedule, get airport information, check the weather, rebook your flight and even store your parking location. In addition to the Delta professionals who serve you on the ground and in the air, real-time, on-the-go customer assistance is available through Twitter at DeltaAssist in both English and Spanish.

Full flat-beds to Brazil

Delta introduced last year full flat-bed seats in BusinessElite class on flights between Sao Paulo and New York-JFK and Atlanta. All 39 BusinessElite seats onboard Delta’s Boeing 767-400ER offer a fully-horizontal sleep experience with a full-size pillow and duvet, along with direct aisle access and more privacy. The seats lie fully flat 180-degrees. These planes also offer in seat, on-demand video throughout the coach class cabin.