Delta Air Lines

Delta Air Lines Deepens Ties to Latin America

written by | Posted on January 25th, 2012

Today, a full one-third of Delta’s international aircraft offer full-flat beds in BusinessElite and every international widebody aircraft is on track to receive these industry-best seats.

Stretch out in Economy Comfort

For travelers who desire extra leg room, Delta’s premium economy section—Economy Comfort—is available on flights between the United States and Argentina, Brazil, Chile and Peru. Economy Comfort features up to four additional inches of legroom and 50 percent more recline than Delta’s standard international Economy Class seats. The product is so popular that Delta is adding a domestic version to 800 more aircraft in time for next summer’s busy travel season, including two-class regional jets. Delta already has more First Class seats than any other U.S. carrier providing more opportunities to upgrade.

“Our goal is to make sure premium customers are sitting in premium seats,” said Ferri. “Delta already offers more First Class seats than any other U.S. airline and by expanding Economy Comfort we’ll offer customers even more opportunities to select a premium seat.”

Relax in style prior to departure

Customers seeking to escape the busy hubbub of the airport can find refuge in more than 50 Delta Sky Club lounges world wide—an award-winning retreat that allows relaxation, productivity, or both.

For discerning travelers, Delta Sky Club’s new Luxury Bar, available in select cities, offers premium wines, champagne and spirits for purchase. And, complimentary beer, wine, spirits, and snacks are served all day. Delta Sky Club lounges also offer free Internet Wi-Fi, satellite TV, computer workstations, and personalized assistance by knowledgeable agents ready to assist with any Delta flight needs.

Delta Sky Priority

Because travel shouldn’t wear you out before taking off, Delta created the Delta Sky Priority suite of services. Now, instead of waiting, customers who’ve earned Gold Medallion status or above always go first—whether it’s through the airport, onto the plane, or out of baggage claim.

Those who are not a Diamond, Platinum, or Gold Medallion member with Delta, can experience Sky Priority services immediately by booking a BusinessElite, First Class, or Business Class ticket, or by simply being a SkyTeam Elite Plus or Alaska Airlines MVP Gold member.

@DeltaAssist offers on-the-go support

To help customers with real-time travel issues before, during and after a flight, in 2010 Delta launched @DeltaAssist on Twitter.com, an on-the-go social media customer service support program. Using Twitter, agents answer questions pertaining to Delta’s policy and procedures, assist with lost baggage, rebook a canceled flight and help customers affected by general service failures. So whether you’re flying from San Francisco or Santiago, customer support is literally at your finger tips on @DeltaAssist/Twitter.com. You can also find us on Facebook.

Award-winning frequent flier program

Delta offers Latin American travelers a variety of options to earn frequent flier miles when flying on Delta and its SkyTeam member airlines. Nearing its third decade, SkyMiles is one of the longest-running and most successful loyalty programs in the travel industry and has been recognized with industry accolades multiple times. SkyMiles have no expiration date, allowing members to continue earning and adding miles over time.

Key alliance partnerships

Delta has deepened its partnership with several strategic partners in Latin America, including Aeromexico, Aerolineas Argentinas and GOL in Brazil.

Aeromexico

Delta and Aeromexico are forming a long-term, exclusive commercial alliance. Under the agreement, Delta and Aeromexico will expand cooperation to leverage each other’s strengths and link Delta’s expansive network with Mexico’s largest passenger network. As part of that agreement, Delta has announced plans to invest $65 million in Aeromexico and will have a seat on Aeromexico’s board of directors.

The new agreement between two of its founding members will strengthen SkyTeam’s position as the only global alliance with a full-service, Mexico-based international carrier and expands SkyTeam’s presence in fast-growing Mexican and Latin American markets.

Aerolineas Argentinas

Delta and Aerolineas Argentinas, the flag carrier of Argentina, will begin codesharing this year on flights connecting Miami and Atlanta to Buenos Aires as well as service to 14 U.S. destinations, eight domestic destinations in Argentina, three flights to Canada and flights to Brazil, Bolivia, Chile, Paraguay and Uruguay.

Aerolineas Argentinas will become the second Latin American member of Delta’s SkyTeam global airline alliance when it joins SkyTeam this year, allowing the carriers to provide additional customer benefits including reciprocal frequent flier programs. SkyMiles and Aerolineas Plus members will be able to accrue and redeem miles on all Delta and Aerolineas Argentinas flights.