Delta has extended its rebooking policy for customers whose travel has been impacted by the COVID-19 pandemic.
Amid the ongoing challenges posed by the crisis, Delta is evaluating its travel waiver policies and making it easier for customers to cancel, change or rebook travel.
Whether Delta customers have been affected by recent schedule adjustments or want additional reassurance about upcoming travel, the company is working to provide extra breathing room.
Tickets normally expire one year after purchase, but Delta is providing waived change fees and greater flexibility to travel through May 31, 2022, for customers who have upcoming travel already booked in April or May 2020 as of April 3, 2020; as well as for customers who have existing eCredits or canceled travel from flights in March, April or May 2020.
New tickets purchased between March 1 and May 31, 2020, can also now be changed without a change fee for up to a year from the date of purchase. For detailed terms and conditions, click here.
Delta is promoting its Fly Delta App as a helpful tool for customers to stay in the know about flight and network changes—providing customers with all COVID-19 updates.
Additionally, the company is responding to the crisis by transforming expectations for cleanliness across airports and on aircraft to deliver a new Delta Clean standard for customers.
Delta is also responding to customer and crew feedback by temporarily moving to essential food and beverage offerings on board, while also adjusting in-flight service processes on all U.S. domestic and short-haul international flights, all to reduce the number of physical touch points in flight.
For more information, visit delta.com. Don’t miss ASTA’s call for airlines to increase flexibility in their policies.
