Four Seasons
Four Seasons app assists contactless environment.

Four Seasons Hotels and Resorts has entered into a collaboration with Johns Hopkins Medicine International to validate its new global health and safety program, Lead With Care, and provide ongoing, real-time guidance on the evolving COVID-19 situation.

“Within this new environment, our singular goal is to provide guests, residents and employees with the confidence and assurance that their health and safety is our first priority,” says John Davison, president and chief executive officer, Four Seasons Hotels and Resorts, in a press release statement. “We are incredibly proud to work alongside the renowned experts at Johns Hopkins Medicine International, leveraging their global expertise to strengthen our already stringent health and safety measures through our new Lead With Care program.”

Johns Hopkins Medicine International and Four Seasons have established a dedicated COVID-19 Advisory Board, bringing together Four Seasons leadership and top experts from Johns Hopkins Medicine International to inform health and safety decisions based on the latest scientific knowledge. The advisory board will create, enhance and review current procedures, along with virtual and in-person training to guide implementation of Lead With Care across Four Seasons global portfolio.

The measures build on the early experience of Four Seasons Hotel New York, as well as Four Seasons hotels in Riyadh and Mumbai, in providing accommodation to high-risk medical personnel fighting on the frontlines of the COVID-19 pandemic. Four Seasons Hotel New York was transformed into a safely zoned environment in a matter of days, implementing enhanced procedures to safely house guests, as well as properly train all employees.

“Along with already-commonplace measures such as more sanitizers, masks and heightened cleaning and hygiene, our collaboration with Johns Hopkins equips our property teams with access to leading international experts and real-time COVID-19 information, enhancing our tools and training to deliver an experience grounded in safety and trust,” says Christian Clerc, president, global operations, Four Seasons Hotels and Resorts in a press release statement. “While the Four Seasons experience may look different in this new environment, it will ultimately feel the same – our dedicated people will continue to deliver the same intuitive service and personalised care for which Four Seasons is known and trusted for the world over.”

The Lead With Care enhanced global health and safety program will build upon the company’s service model and strive to balance guest safety with personal reassurance and comfort. Each Four Seasons property will appoint a hygiene officer to implement the enhancements, which will include daily disinfection of rooms with EPA-approved products and blacklight inspection by room attendants. Public areas will be cleaned hourly with extra attention to frequented areas such as front desk counters and public restrooms. The COVID-19 Advisory Board is exploring an array of options to equip properties with the latest tools and technology, including electrostatic spraying, ozone technology for air purification and/or UV technology for HVAC systems.

Lead With Care kits will be placed in each guest room providing masks, hand sanitizer and sanitization wipes, with additional masks supplied on demand. Restaurants and bars may operate with reduced capacity to ensure adequate space and socially distant set-up; in-room dining will offer contactless delivery outside guest rooms along with sustainable, single-use packaging; and the Four Seasons App and Chat will provide guests with real-time, contactless interactions with employees from their own device on nine global platforms and in 100+ different languages.