Pestana Hotel Group, Portugal’s leading hotel group, has reopened with new protocols and procedures in place in order to ensure the safety of their employees and guests.
During this first phase, the hotels that will be opening include Pestana Cascais in Lisbon; Pestana Viking, Pestana Alvor South Beach and Pestana D. João in Algarve; and The Pousadas de Portugal located in Viana do Castelo, Ria do Aveiro, Alcácer do Sal, Sagres, Valença and Bragança.
Restaurants at all of the open hotels will only be available through reservations, and takeout and room service will be available as well. Pestana Tróia Eco Resort is already open along with the hotel group’s golf locations.
In line with the procedures defined by the national health authorities of Portugal, the hotel company has implemented new internal protocols to offer the best safety and hygiene conditions for both team members and guests. New measures include strategically planned out and well-marked ways in which to move around the properties to control traffic flow and ensure social distancing, and new services and features on its app that will allow guests to have less in-person contact with team members along with acrylic protective barriers at check-in areas.
The frequency and procedures of the cleaning regimens have been reinforced in both public spaces and guestrooms. Team members will wear protective gear at all times including masks, gloves, and shoe protection, and guests will be reminded of the recommendations from the health authorities about social distancing.