According to Goway Travel, its primary concern has always been the health, safety, and security of its travelers. “Since starting as a family-run company in 1970, we’ve put the safe experience of our travelers above everything else. This year, as we celebrate our 50th anniversary, this commitment hasn’t changed and remains a key pillar of our identity as an organization. Goway’s greatest strength remains our staff, with their collective experience and professionalism, and while there is cause for concern, we wouldn’t be celebrating our 50th Anniversary without providing our clients the support they expect when they really need it the most,” Goway explains in a statement.
That being said, the company reports it is closely monitoring the coronavirus situation unfolding across the globe. “We receive daily updates and are working closely with our travel partners in affected destinations to give our valued clients and our own people the best course of action in a constantly evolving scenario,” says the company.
Goway recommends that before commencing any travel, travelers check the relevant government websites for their destination and/or transit countries for restrictions. It also reminds travelers to check either U.S. or Canadian government sites for up-to-date travel advisories.
If a client has paid a deposit, in the current circumstances the client can defer travel and transfer the deposit to another destination or date of travel. The deposit is transferrable
Here is a general guide to travel advisories and how they impact Goway’s policies:
If the U.S. Department of State advice is a level 1 or 2 and if the Government of Canada travel advisory is at exercise a high degree of caution, the following conditions apply.
If the trip was booked on or before March 2, 2020, regular booking conditions apply.
If the trip was booked on or after March 3, 2020, booking conditions apply; however a future travel credit for 25% of the cancellation fees provided cancellation is made within five days of departure.
If the U.S. Department of State advice changes to reconsider travel and if the Government of Canada travel advisory changes to avoid non-essential travel, the following conditions apply.
If you booked before March 3, 2020, regular booking conditions apply and alternatively you can postpone your trip or move to another Goway destination.
If you booked on or after March 3, 2020, booking conditions apply, however, a future travel credit for 25% of the cancellation fees is available provided cancellation is made five days of departure.
If the U.S. Department of State advice changes to do not travel and if the Government of Canada travel advisory changes to avoid all travel, the following conditions apply.
If booking was made before March 3, 2020, regular booking conditions apply; however a future travel credit for the value of the cancellation fees will be made available.
If you booked on or after March 3, 2020, booking conditions apply; however a future travel credit for 25% of the cancellation fees will be provided if cancellation was made within five days of departure.
If travel insurance was purchased, the insurance provider should be contacted to discuss coverage.
For more information email [email protected], or call (800) 387-8850.
For more information on this fluid situation, visit Recommend’s Coronavirus Updates Center at recommend.com/coronavirus.
