With Hurricane Irene, the T.R.E.A.T. team went into action once it appeared the weather system would affect Caribbean travelers as well as East Coast travel. Since then, personnel in the reservations, group and customer care departments have been pro-actively contacting agents and travelers regarding future bookings as well as dealing with customers in impacted destinations.
“Hurricane Irene not only had an impact on customers traveling throughout the East Coast and the Caribbean, but also on customers in our worldwide destinations who were trying to fly in or out of East Coast airports closed by this powerful storm,” Gorga stated.
Travel Impressions offers a 24/7 Customer Care Service through its trained Customer Care Group to provide travel agents with assistance and solutions to any problems facing their clients 24 hours a day, seven days a week. After hours, travel agents can call the Customer Care hotline at (800) 284-0022 to speak with trained Customer Care. The company also provides web access to its Customer Care Group via travelimpressions.com that allows travel agents to submit post-travel communications to Travel Impressions on behalf of their clients.
Meanwhile, Enterprise Rent-A-Car plays an integral part of many cities’ and towns’ local transportation infrastructure, particularly when natural disasters like Hurricane Irene hit.
“In times like these, it is imperative for us to quickly move vehicles around the country and into affected areas,” said Matt Darrah, executive v.p. of North American operations for Enterprise Holdings, which owns the flagship Enterprise brand as well as National Car Rental and Alamo Rent A Car. “Then, once vehicles are in place, we can help put utility companies, government agencies, insurance adjusters and CAT (catastrophe) teams on the road so that they can get the recovery and restoration process under way.”
Roger Dow, president and chief executive officer of the U.S. Travel Association, likewise recognizes the unique role of car rental service. “Hundreds of towns and cities affected by Hurricane Irene are getting their homes and businesses back in order thanks to the cars and trucks made available by America’s local car rental companies.”
For example, Enterprise is renting vehicles—primarily pick-up trucks—to Public Service Electric and Gas in Newark. Meanwhile, many Enterprise managers worked to accommodate last-minute requests before the storm hit. “We did everything we could— including opening closed offices— to assist stranded customers and prepare for the eventual clean-up,” explained Andy Church, who oversees Enterprise, National and Alamo in the New York City area.
For more information on Enterprise Rent-A-Car, visit enterprise.com.