The luxury experience begins at check-in at the new 454-room, adults-only TRS Yucatan, which opened in November 2017 following a $21 million investment in renovations to TRS Hotels and Grand Palladium Hotels and Resorts in the past year. Water is poured from a jug on to a tiny white cube presented on a black tray, which causes it to swell in size and transform into a refreshing cold towel. A welcome glass of champagne is offered, as you are fitted with the comfortable waterproof canvas wristband that doubles as your room key and all-inclusive pass.
The rooms, which include waterfront accommodations that come with their own canoe for exploring the resort’s lakes and canals, are designed to impress, with floor-to-ceiling mirrors and windows, stylish furnishing and neutral tones throughout. Within minutes of opening the door, a personal butler appeared to offer a choice of aromatherapy diffuser and to explain the in-room tech. Thoughtful features include an electronic “do not disturb” button that alerts housekeeping to your request, a power source inside the room’s safe that lets you charge devices while you are out, and a master switch near the bed that turns off all the lights with a single button.
A 55-inch wide-screen smart TV can synch with personal devices so guests can sign into their own media channels and mirror the apps on their phone, and the TV can also be used to access the hotel’s own app from which your clients can order room service or send a request to your attentive 24-hour butler. At the touch of a button guests can order up a meal or cocktail, schedule a golf cart to transport them around the resort, or even arrange for their butler to fill up the jacuzzi while they’re out so that it’s ready and waiting on their return. As part of the resort’s Infinite Indulgence program, a fully stocked mini-bar is also complemented by four premium bottles of liquor in the room that can be customized on request, and all guest preferences are kept on record for
“Infinite Indulgence represents the way Palladium Hotel Group interprets the all-inclusive concept,” says Jacques De Paep, commercial director for North America, Palladium Hotel Group. “Our goal is for guests to indulge in whatever it is will make their vacation that much more memorable. We aim to provide it all and fulfill every guest’s wish in order to provide a unique vacation experience.”
The property boasts several swimming pools, including a three-tier heated infinity pool facing the ocean, a private pool, and a unique salt-water pool that is filled directly from the sea. Located nearby is a swimming beach shared by the adjoining Grand Palladium properties, which has its own exclusive-use TRS Yucatan private section featuring a bar, loungers and luxury day beds.
For nighttime entertainment, recommend clients check out CHIC Cabaret, featuring a musical spectacular that combines song and dance performances with an 8-course dinner. Other dining options at the resort include French fine dining, an Argentinian grill, and an Ibiza-style beach club, Helios, with a buffet, bar and DJ.
Recommend clients book an excursion off-property to visit the ancient Mayan ruins of Coba. During our tour, the informative guide gave us an outline of Mayan history and culture, and we were shown several locations around the complex dating from AD 600-900, including temples and the site of a curious Mayan ball game that played an important yet mysterious role in their culture. The tour concluded with the opportunity to climb 130 steps to the top of the site’s largest temple pyramid that offered stunning views of the surrounding jungle and ruined temples, as well as some unique photo opportunities.
TRS Yucatan: palladiumhotelgroup.com