“We are pleased to see that the agency community is recognizing and benefiting from the investments we’ve made in order to make it easier to do business with Delta,” says Steve Sear, v.p., global sales for Delta. “We value the important role that travel agents provide for our mutual customers and we look forward to a continued partnership with the travel agency community.”
Delta is investing more than $2 billion to improve the customer experience—on the ground, in the air, and in how it does business, says Sear. Investments include expanded domestic first class seating, WiFi access throughout the domestic fleet, flat bed seat expansion in BusinessElite, and the addition of Economy Comfort on international flights. In 2012, Delta will open a new international terminal in Atlanta and flat bed seats will become even more widely available in BusinessElite.
“In 2009 and 2010, Delta was focused on laying a foundation of customer service,” says Sear. “In 2011, we are focused on delivering on that foundation. Our approach has been to listen to the corporate and agency travel communities and deliver on what they need.”