Attention to detail is a guiding principle of the adults-only, all-inclusive Haven Riviera Cancun Resort & Spa—an emphasis that begins the moment one checks in at the Serenity Club lounge. After being served a welcome cocktail, guests are invited to select their preferred room fragrance from an aromatherapy menu while receiving a shoulder massage from a spa therapist as the check-in process is completed.
“We have an unmatched location just 15 minutes from Cancun International Airport that puts guests in vacation mode immediately,” says Florian Connert, the resort’s sr. director of sales & marketing. “When they arrive on-site they are welcomed by an expansive open lobby with ocean views and fresh breeze throughout. The atmosphere of Haven is best described as a sanctuary and lush, private oasis.”
The VIP treatment continues at the Serenity Club Oceanfront Suites, where you are greeted by a personal butler who shows you the features of the guestroom, including a spacious private swim-up pool, personalized premium mini-bar, Bluetooth connectivity that allows control of various room features from a mobile device, a room service dumb waiter hatch, and even a premium pillow menu to ensure the perfect night’s sleep.
The design of the 333-suite resort as a whole is striking in its elegance, with clean modernist lines and stylish decor at every turn. As well as being just steps from the beach, the property boasts two large swimming pools. One pool features a DJ playing relaxing Ibiza-style lounge sounds throughout the day, while the other is an expansive lake-like circular pool that offers a more tranquil ambiance.
The resort’s 15,700-sq.-ft. MySenses Spa is a highlight of its offerings. It features a water journey experience where guests can undergo a range of hydrotherapy treatments such as pressure showers and water jets that target tension in various parts of the body, as well as a sauna, steam room, whirlpool hot tub and cold water plunge pool. Serenity Club guests can visit the hydrotherapy area once a day at no additional charge. The spa also has nine treatment rooms that offer therapies such as deep tissue massage, hot stones massage and more, plus an adjoining fitness center and beauty salon with a private bridal suite. The spa even has a local Mayan shaman on hand to read your tea leaves if you are so inclined.
“Haven’s distinguished guest experience is rooted in stand-out gastronomic experiences,” says Connert. “The resort offers five all-fusion restaurants led by our award-winning executive chef Heriberto Gomez.”
The resort’s emphasis on gastronomy extends to its mixology-based bars, led by award-winning local mixologist Alejandro Omar Chi Cauich. Guests interested in learning more about craft cocktails can participate in a mixology experience focused on local spirits.
“Every single food and beverage experience is thought out to offer something different from the rest and each menu is uniquely conceptualized with a theme in mind,” says Connert. “This is incredibly important as the modern all-inclusive traveler doesn’t just want food that is included yet subpar, they want food that is included but matches the level of quality and luxury throughout the rest of the resort.”
For an off-site experience, recommend your clients participate in a cooking class at the Mexico Lindo Cooking School, located 25 minutes from the resort. In colorful rustic surroundings, chef Alejandra Kauachi guides groups through the hands-on creation of several authentic Mexican dishes such as tamales, carnitas, stuffed peppers and salsas, which are then served for lunch followed by a tequila tasting.
Haven Rivera Cancun Resort & Spa: havenresorts.com
What’s In it For Travel Advisors
Haven Riviera Cancun Resort & Spa offers special rates for travel agents, hosts frequent FAMs, offers commission, plus cash incentives for 2020 weddings, and also has an education course where travel advisors can become “Preferred Haven Agents.” havenresorts.com/tatest